Privacy Policy
Last updated: March 1, 2026
1. Information We Collect
We collect information you provide directly, such as email address, display name, contact messages, prompts, uploaded reference images, account settings, and billing-related details. Payment card details are handled by our payment processor and are not stored directly by EZ Animate.
2. How We Use Your Information
We use your information to create and secure your account, provide generation features, process purchases and subscriptions, deliver downloads and shared previews, send transactional emails, respond to support requests, prevent abuse, debug errors, improve product quality, and comply with legal obligations.
3. Data Storage and Security
We use reasonable technical and organizational safeguards to protect account data, generated assets, and service records. Generated assets may be stored in cloud storage and served through controlled URLs or public sharing links when you choose to share them. No online service can guarantee absolute security.
4. Third-Party Services
We use third-party services for payments, email delivery, AI model processing, analytics, spam prevention, hosting, storage, logging, and infrastructure. These providers process information only as needed to provide their services to us, but their own privacy terms may also apply.
5. Cookies and Analytics
We use essential cookies or local storage for authentication, session persistence, language preferences, and security. We may use analytics tools to understand product usage, diagnose issues, and improve the Service. You can control some tracking through browser settings and privacy tools.
6. Your Rights
Depending on your location, you may have rights to access, correct, export, restrict, or delete certain personal information. You can update some account information in Settings or contact us for privacy requests. We may need to verify your identity before completing a request.
7. Data Retention
We retain account records while your account is active and for a reasonable period afterward for security, legal, tax, billing, backup, and fraud-prevention purposes. Generated content retention may depend on your plan, product settings, storage limits, and deletion requests.
8. Children's Privacy
The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and delete it where appropriate.
9. Changes to Privacy Policy
We may update this Privacy Policy as our product, providers, legal requirements, or data practices change. When changes are material, we will make reasonable efforts to notify users through the Service or by email.
10. Contact
For privacy questions, data requests, account deletion, or concerns about generated content, contact us through the Contact page and include the email address associated with your account.